Purchased Sins of a Solar Empire: Trinity, still can't download it

from Stardock Forums

Hi

I purchased SOASE: Trinity about 2 weeks ago.  I payed for it through Paypal (which I'm sure is where my issue is) and received all the confirmation emails, but I still don't have the game.  It doesn't show up in Impulse anywhere.  I submitted a ticket last week but I still haven't heard back.  Not sure what else I can do besides wait.  Any suggestions?

14,446 views 7 replies
Reply #1 from Sins Forums Top

First of all you should repost this in the Sins of a Solar Empire technical forum. The Stardock employees check that one more. Second, did you previously have an impulse account? Second, what email address did you email them with?

Reply #2 from Stardock Forums Top

I emailed them with the account that's linked to my Impulse.  My Paypal account uses a different email.  I requested a merger of the two accounts and I haven't heard back yet.

Elemental: Reforged
Reply #3 from Demigod Forums Top

hope they sort you quickly, Chris.  Wish I could offer more help.  :(

Reply #4 from Sins Forums Top

Quoting Chris, reply 2
I emailed them with the account that's linked to my Impulse. My Paypal account uses a different email. I requested a merger of the two accounts and I haven't heard back yet.
End of Chris's quote

Ah, that's probably why you don't see it then. Did you do the request through email or did you try through this website feature?

Reply #5 from Stardock Forums Top

Yes I've tried the website feature, but every time I try an error message comes up saying:

"Oops, there was an error with merging your registrations.  Please click here    to try again.

If you need further assistance, you can contact Sales at [email protected]"

 

 

Reply #7 from Elemental Forums Top

I see them on your account, has it been sorted for you?